Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days from the day your order is delivered to request a return. This policy sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — it never replaces them.
To be eligible for a return, the item must be in the same condition that you received it — unworn or unused, with its tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@parkerandjune.com. All returns must be sent to our central returns warehouse.
Customers are responsible for:
- all return shipping costs;
- choosing a carrier that handles customs clearance;
- paying any duties, taxes or handling fees;
- providing the correct customs documentation.
Parker & June is not responsible for return parcels that are delayed, rejected or lost due to customs issues or incorrect shipping methods. Returns may only be sent to the return address provided by our customer service team after approval. Returns sent to any other address cannot be processed.
If your return is accepted, we’ll send you instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted. If you have any questions about a return, you can always contact us at info@parkerandjune.com.
Damages and issues
Please inspect your order when it arrives and contact us within 48 hours of delivery if the item is faulty, damaged or you’ve received the wrong product, so we can assess the issue and put it right. We’ll cover the cost if a product was damaged in transit.
Exceptions / non-returnable items
We don’t accept returns on made-to-order items (such as special orders or personalised products), or on gift cards. For hygiene reasons we also can’t accept pierced jewellery and earrings, or underwear, swimwear and hosiery where the hygiene seal has been removed. Please get in touch if you have any questions or concerns about a specific item. This does not affect your rights if an item is faulty.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We’ll let you know once we’ve received and inspected your return, and tell you whether the refund was approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Please remember that it can take your bank or card issuer some time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@parkerandjune.com.
Return shipping costs
Customers are responsible for covering the cost of return shipping. We do not provide prepaid return labels. Any return shipping costs are non-refundable.
Contact
Parker & June — a trading name of Top Shopping B.V.
Jonge Roelensteeg 13, 1012 PL Amsterdam, Netherlands
Registration number (KvK): 92164609
Email: info@parkerandjune.com
Phone: +31 97006528002
Web: www.parkerandjune.com
Opening hours: Monday–Friday, 09:00–17:00 (GMT)
We reply within one working day.