Refund policy

Returns, Refunds & Cancellations

We want you to love what you ordered. If something isn’t right, we’ve kept returns simple, fair and free within the UK. This policy sits alongside your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 — it never replaces them.

Your 30-day return window

You have 30 days from the day your order is delivered to request a return — more time than the law requires, because we’d rather you decided in your own time, at home, in daylight.

Condition of returned items

To be refunded in full, items should come back to us:

  • unworn and unwashed, with no marks, scents or signs of use;
  • with their original tags and any hygiene stickers still attached;
  • in their original packaging where possible.

Trying something on to check the fit is absolutely fine — just as you would in a fitting room. We may reduce a refund if an item comes back showing avoidable wear or damage beyond that.

Items we can’t accept back

For hygiene and safety reasons, we’re unable to accept returns of:

  • pierced jewellery and earrings;
  • underwear, swimwear or hosiery where the hygiene seal has been removed;
  • items made or personalised specially for you;
  • gift cards.

This doesn’t affect your rights if an item is faulty.

Free UK returns — no restocking fee

Returns within the United Kingdom are free. We’ll send you a prepaid returns label once your return is approved. We never charge a restocking fee.

How to start a return

Email us at info@parkerandjune.com with your order number, the item(s) you’d like to return and the reason. If anything arrived damaged, a quick photo helps us put it right faster. We’ll reply within one working day with your prepaid label and the return address. Please don’t send anything back before your return is confirmed.

Cancelling an order

Changed your mind? If your order hasn’t yet been processed for dispatch, email us and we’ll cancel it. Under the Consumer Contracts Regulations you also have a statutory right to cancel within 14 days of delivery, with a further 14 days to return the goods — our 30-day window simply gives you longer.

Refunds

Once your return arrives and passes a quick check, we’ll refund you to your original payment method within 14 days of receiving the goods (usually much sooner). If you cancel an entire order within the statutory 14-day period, we’ll also refund the standard delivery cost you paid.

Discounts on partial returns

If you bought several items with a multi-buy offer (such as our Mix & Save) and keep only some of them, the discount is recalculated on the items you keep. Your refund reflects the price actually paid for the returned item after that recalculation.

Faulty or incorrect items

If something arrives faulty, damaged or not what you ordered, tell us within a reasonable time and we’ll arrange a free return and a full refund or replacement — whichever you prefer. You never pay return postage on a faulty or incorrect item.

Need a hand?

Parker & June — a trading name of Top Shopping B.V.
Jonge Roelensteeg 13, 1012 PL Amsterdam, Netherlands
Registration number (KvK): 92164609
Email: info@parkerandjune.com
Web: www.parkerandjune.com
Opening hours: Monday–Friday, 09:00–17:00 (GMT)
We reply within one working day.